Privacy policy

Tropical Palms Pest Management (“TPPM”, “we”, “us”, “our”) respects your privacy. This policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices you have. We handle your information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Who we are

Tropical Palms Pest Management is a locally owned pest control business serving Cairns and Far North Queensland. You can reach us by phone on 0432 229 104 or by email at help.tppm@gmail.com. Our ABN is [ABN to be confirmed].

What information we collect

We only collect information that is reasonably necessary to quote, deliver and follow up on our pest control services. This may include:

• Your name, phone number and email address.
• The service address and property details (property type, access notes, the pest concern).
• Details you provide in a quote request, enquiry, review or phone call.
• Records of the services we have carried out, including treatment notes and guarantee details.
• Payment-related details where you pay for a service (we do not store full card numbers).
• Technical information collected automatically when you use our website (see “Cookies and analytics” below).

How we collect it

We collect personal information directly from you in most cases: when you submit a quote or contact form, call or message us, book a service, or leave a review. We may also collect information from third parties such as referrers, real estate agents or strata managers who arrange a service on your behalf, and from publicly available sources such as Google Business reviews.

Why we use it

We use your personal information to:

• Prepare and send you a quote and respond to your enquiry.
• Schedule, carry out and follow up on pest control treatments and inspections.
• Honour our written guarantee and arrange any re-treatment.
• Send service reminders, invoices and receipts.
• Improve our services and respond to feedback, reviews and complaints.
• Meet our legal, insurance, licensing and record-keeping obligations.

When we disclose it

We do not sell your personal information. We only disclose it where reasonably necessary, for example to:

• Our technicians and staff who deliver your service.
• Service providers who help us operate, such as booking, accounting, payment, email and website providers.
• The person or organisation who arranged the service on your behalf (such as a property manager or strata body), where relevant.
• Government, regulators or insurers where required or authorised by law.

Where we use third-party providers, we take reasonable steps to ensure they handle your information consistently with the APPs.

Storage and security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. Information is held in secured business systems and access is limited to those who need it to do their job. We keep personal information only for as long as we need it for the purposes described above or as required by law, and then take reasonable steps to destroy or de-identify it.

Cookies and analytics

Our website may use cookies and similar technologies, and analytics tools such as Google Analytics, to understand how the site is used and to improve it. This information is generally aggregated and does not identify you personally. You can set your browser to refuse cookies, though some parts of the site may not work as intended.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us using the details below and we will respond within a reasonable time. There is generally no charge to make a request, though in some cases a reasonable cost may apply to provide access.

Direct marketing

From time to time we may contact you with service reminders or offers that may be relevant to you. You can opt out at any time by replying “unsubscribe”, clicking the unsubscribe link in an email, or contacting us directly.

Complaints

If you believe we have mishandled your personal information, please contact us first using the details below so we can investigate and put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

This privacy policy is a general template tailored for a Cairns pest control business. Please confirm your ABN and have it reviewed for your specific circumstances before launch.